Cancellation and refund policy

We aim to provide a fair and transparent cancellation and refund policy to ensure clarity for all our students. Please review the details below carefully.

Cancellation Policy

• Cancellation Deadline: Cancellations are accepted up to 24 hours before your scheduled lesson. Acceptance of the Cancellation Policy is required upon booking.

• Late Cancellations and No-Shows: If you cancel within 24 hours of your booked lesson or fail to show up, your payment will not be refunded.

• How to Cancel: To cancel your booking, please contact us by phone or email at least 24 hours in advance.

Refund Policy

• Non-Refundable Payments: Payment for lessons is required in advance upon booking. Lessons canceled with less than 24 hours' notice or missed sessions are not eligible for a refund.

• Refund Timeline: Refunds for eligible cancellations (canceled at least 24 hours in advance) will be processed within 5 business days, depending on the original payment method.

Rescheduling

• Advance Notice: If you cancel with more than 24 hours' notice, rescheduling may be possible, subject to availability.

• How to Reschedule: Contact us by phone or email to check availability for a new lesson time.

Australian Legal Rights

While our policy outlines specific terms for cancellations and refunds, you are entitled to rights under Australian Consumer Law (ACL). To learn more about your rights and our obligations, you can visit the following resources:

• Australian Competition and Consumer Commission (ACCC)

• Office of the Australian Information Commissioner (OAIC)

Contact Us

For questions or assistance regarding cancellations, refunds, or rescheduling, please contact us.

​We appreciate your understanding and cooperation with our policies.

 

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